Who Do I Call If I Haven’t Received My Tax Refund?
Learn who to contact and explore various resources if your tax refund is delayed, ensuring you receive the assistance you need.
Tax season can be a stressful time, especially when you’re waiting for your refund. Delays are not uncommon and can result from issues like processing errors or incomplete information. Knowing who to contact is key to resolving these delays efficiently.
Federal Contact Methods
If your tax refund is delayed, the IRS should be your first point of contact. The “Where’s My Refund?” tool on the IRS website is an efficient way to check your refund status within 24 hours of e-filing or four weeks after mailing a paper return. To use it, you’ll need your Social Security number, filing status, and refund amount.
For more direct communication, the IRS offers a phone line at 1-800-829-1954. Having your tax return documents ready can make the process smoother. The IRS2Go mobile app also provides refund updates and other tax information.
Sometimes, the IRS may send a notice requesting additional information, which can delay your refund. These notices often require specific documentation to verify parts of your tax return. Responding promptly is crucial to avoid further delays.
State Agency Assistance
State tax agencies handle state income tax returns and refunds. If your state refund is delayed, visit your state’s department of revenue website, where you can often track refunds using your Social Security number and refund amount.
For personalized help, state tax agencies typically provide phone or email support. Some states may require identity verification, which can affect refund timelines. Having relevant documents ready can help resolve issues more quickly.
Many state tax departments also offer in-person assistance at local offices. For those who prefer face-to-face interactions, visiting these offices can be helpful. Check for appointment requirements or office hours before going.
Taxpayer Advocate Service
The Taxpayer Advocate Service (TAS) is an independent organization within the IRS that helps taxpayers with unresolved refund issues. TAS is especially useful in cases involving financial hardship, identity theft, or disputes over credits like the Earned Income Tax Credit.
To get TAS assistance, submit Form 911, Request for Taxpayer Advocate Service Assistance, detailing your issue. An advocate will then work with you and the IRS to resolve the problem, providing personalized attention and clear communication throughout the process.
Checking Preparer Channels
Your tax preparer can be a valuable resource when dealing with refund delays. Preparers, including CPAs, enrolled agents, or tax software services, can identify errors such as incorrect banking details or mismatches in reported income that may be causing delays.
Their expertise in tax laws and IRS processes allows them to provide insights and act as intermediaries. Many tax preparation services also offer follow-up assistance, adding an extra layer of support.
Local Taxpayer Assistance Options
For in-person support, IRS Taxpayer Assistance Centers (TACs) offer direct help with refund delays and other tax issues. TACs provide opportunities to verify documents and resolve complex problems. Appointments are required and can be scheduled by calling 1-844-545-5640. Bring all relevant documentation, including your tax return, IRS correspondence, and identification.
Additionally, Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs offer free tax help to qualifying individuals. While these programs focus on tax preparation, they can also guide taxpayers on addressing refund delays and connecting with appropriate resources.