What to Do If a Money Order Is Lost
Unsure what to do about a missing money order? Get clear guidance on how to resolve the issue, from initial steps to handling situations where it's already been processed.
A money order serves as a secure, prepaid payment method often chosen when cash or personal checks are not suitable. It functions much like a check but is guaranteed because the funds are paid upfront, meaning it cannot “bounce.” While money orders offer a reliable way to send money or make payments, a lost one can cause concern. This guide outlines steps to take if a money order is lost, helping to seek a refund or replacement.
Gathering Essential Information
Before resolving a lost money order, collect specific details. The purchase receipt is important, serving as primary proof of purchase and containing information needed for tracking. This receipt typically includes the money order number, amount, and purchase date and location.
If the original receipt is unavailable, other details can still aid in tracing the money order. These include the precise date and location of purchase, the exact amount, the purchaser’s full name, and the intended payee’s full name and address. Knowing the issuer (e.g., financial institution, post office, retail chain) is crucial, as each has unique procedures. Organizing this information before contact streamlines the claim process.
Initiating a Refund or Replacement Claim
With the necessary information, contact the money order issuer. Most issuers provide instructions on their websites or through customer service for initiating a “Lost Money Order Inquiry” or “Refund Request.” This process typically requires submitting a formal claim form.
When completing the form, provide details such as the money order number, purchase date, and amount. You typically need to submit the original purchase receipt, or a clear copy, with the completed form as supporting documentation. Issuers commonly charge a non-refundable fee for these inquiries, ranging from a few dollars up to $40, depending on the issuer and value. Submission methods vary, often including mailing documents or using an online portal.
After submission, the issuer will investigate the claim, a process that can take 30 to 60 days. Some issuers may allow you to track the claim status online using a reference number. If the money order has not been cashed, a refund or replacement will generally be issued, minus any applicable fees.
When the Money Order Has Already Been Cashed
If the money order has already been cashed, the issuer’s investigation will confirm this. The issuer can often provide a copy of the cashed money order, including the endorsement signature. If legitimately cashed by the intended payee, a refund or replacement will not be issued.
However, if cashed by an unauthorized individual, indicating potential fraud, report this immediately to the money order issuer. Consider reporting it to law enforcement, such as local police or the U.S. Postal Inspection Service for postal money orders. Issuers may require the purchaser to complete an affidavit of forgery, attesting the endorsement was not legitimate. The issuer will then investigate the fraudulent cashing, and if fraud is confirmed, a refund may be issued, though this process can be lengthy and requires cooperation.