What Is an Interactive Teller Machine?

Interactive Teller Machines (ITMs) blend the convenience of a traditional Automated Teller Machine (ATM) with the personalized service of a live bank teller. These machines allow customers to conduct a broad range of banking transactions through a real-time video connection with a remote banking professional. ITMs offer a unique hybrid experience, providing both self-service capabilities and human assistance, often extending service beyond standard branch hours.

How Interactive Teller Machines Operate

Interactive Teller Machines function by connecting users to a remote teller via a secure, two-way video and audio feed. When a user approaches an ITM, they initiate the interaction to establish a live video connection with a banking representative. This live connection enables direct communication, allowing the remote teller to guide the customer through various transactions and answer questions in real time.

The machines are equipped with a touch screen for user input, a camera and microphone for video conferencing, and an ID scanner for identity verification. This setup allows the remote teller to visually confirm the customer’s identity. The teller can also remotely control certain machine functions, facilitating a smooth transaction process.

Transactions Available

Interactive Teller Machines support a wide array of banking transactions, often exceeding the capabilities of standard ATMs due to direct human assistance. Customers can perform routine tasks like depositing cash or checks, and withdrawing funds. A notable advantage is the ability to cash checks to the exact amount, and receive cash in specific denominations, including smaller bills like $1s and $5s, and even coins, which is generally not possible with an ATM.

Beyond basic cash handling, ITMs facilitate more complex financial activities. Users can make loan payments, transfer funds between accounts, and inquire about account balances. Some ITMs allow for services like ordering new checks, issuing bank checks or money orders, and assisting with new account openings or investment account transactions. This expanded functionality provides a comprehensive banking experience, accessible outside typical branch hours.

Comparing ITMs to ATMs

Interactive Teller Machines and Automated Teller Machines both offer banking convenience, but they differ significantly in their capabilities and the user experience they provide. Traditional ATMs are designed primarily for quick, self-service transactions such as cash withdrawals, basic deposits, and balance inquiries. They operate without direct human interaction, relying on card and PIN verification for access.

In contrast, ITMs integrate a live video connection with a remote teller, bridging the gap between self-service and personalized assistance. This human element allows ITMs to handle a broader range of complex transactions that typically require a teller’s intervention, such as cashing checks to the exact amount or providing detailed account support. ITMs also offer extended service hours compared to traditional branch lobbies, and can even function as standard ATMs outside of live teller hours. The ability to verify identity using an ID rather than just a card also distinguishes ITMs, offering more flexibility for users.