What Do I Do If My Cash App Card Hasn’t Arrived?

If your Cash App card has not arrived as expected, it can cause inconvenience for users. This common situation can typically be resolved by following a structured approach. Understanding the steps involved in verifying delivery, contacting support, ordering a replacement, and utilizing alternative card options can help you regain access to your funds and manage your finances effectively.

Verify Your Card’s Delivery Status and Address

If your Cash App card has not yet reached you, the initial step involves checking its shipping status directly within the Cash App. Navigate to the Card tab in your application to review the current delivery information. Cash App does not provide a specific tracking number for your physical card, but the app indicates if the card has shipped and the number of days since it was mailed. A newly ordered Cash App card is expected to arrive within 7 to 15 business days.

Remember that “business days” exclude weekends and public holidays, which can extend the waiting period. Confirm the shipping address on file within your Cash App profile is accurate and complete, including any apartment or suite numbers. Delays can occur due to postal service issues, severe weather conditions, or high mail volume. Checking your mailbox, including communal mail areas, and inquiring with household members or neighbors for misdelivered mail can sometimes resolve the issue.

Contacting Cash App Support

After completing your initial self-verification and the expected delivery timeframe has passed, contacting Cash App support is the next step. You can initiate contact directly through the Cash App by tapping your profile icon, selecting “Support,” and choosing “Start a Chat.” Alternatively, you may call Cash App support at 1-800-969-1940, with representatives available daily.

Before reaching out, have information available to expedite the process. This includes the date you ordered the card, confirmation that you verified your shipping address, and any details regarding the status shown in your app. During the interaction, support may ask questions about your account and the delivery situation. They can confirm if your card was dispatched and advise on next steps, potentially initiating a replacement order.

Ordering a Replacement Card

If your original Cash App card is lost, stolen, or never arrived, ordering a replacement is a straightforward process within the app. From the Card tab, select “Get card support” and then “Report card issue,” choosing options like “Card missing” or “Card stolen/compromised.” Follow the on-screen prompts to request a replacement.

Ordering a new card deactivates the original, preventing unauthorized use. The first replacement card is often free. However, subsequent replacements or requests for a new card design might incur a fee, commonly around $5. The delivery timeline for a replacement card is similar to an initial order, typically 7 to 15 business days.

Using Your Virtual Card

While awaiting your physical card or its replacement, you can immediately access and use your virtual Cash App card for various transactions. The details of your virtual card, including the card number, expiration date, and CVV, are available within the Card tab of your Cash App. This allows for convenient online purchases where Visa debit cards are accepted.

For in-store use, link your virtual Cash App card to mobile payment services such as Apple Pay or Google Pay. This enables contactless payments at compatible terminals by tapping your smartphone or smartwatch. Using your virtual card provides a solution for managing your funds and making payments without interruption while you wait for your physical card.