If I Cancel CLEAR Do I Get a Refund?

CLEAR is a service designed to expedite identity verification at airport security checkpoints, allowing members to bypass traditional document checks and proceed directly to physical screening. For those considering discontinuing this service, understanding the refund policy is important. This article outlines the conditions for a refund upon cancellation of a CLEAR membership.

Understanding Refund Eligibility

Refund eligibility for a CLEAR membership depends on the timing of the cancellation relative to the initial charge. Members who cancel their CLEAR Plus Membership within the first sixty days from the date they were charged for their current term are eligible for a full refund. This policy provides a window for new members to assess the service and decide if it meets their travel needs.

If cancellation occurs more than sixty days after the charge date, the membership will not renew at the end of its current term. A refund for the remaining portion of the term is generally not provided; the membership remains active until its expiration date. For those on a trial period, no charge will be incurred if the membership is canceled before the last day of the trial. If an application for a paid service is not approved, any fees paid will be refunded.

Steps to Cancel Membership and Request a Refund

Canceling a CLEAR membership can be completed through several methods, providing flexibility for members. The most direct way is by logging into the member’s account on the official CLEAR website. From there, members can navigate to the “Billing and Membership” section and select the option to cancel their CLEAR Plus Membership. This online process typically involves following a few on-screen prompts to confirm the cancellation.

Alternatively, members can contact CLEAR’s customer service directly. This can be done by sending an email to [email protected] or by calling their support line at (855) CLEARME (253-2763). When contacting customer service, it is helpful to have account details readily available. If the membership was part of a family plan, only the main account holder can make changes or cancellations.

Refund Processing and Timing

Once a CLEAR membership cancellation is processed and a refund is deemed eligible, the refund amount is typically issued back to the original payment method. Refunds generally appear on your statement within three to ten business days.

It is advisable for members to monitor their bank or credit card statements during this period to confirm the refund’s arrival. If the refund does not appear within the stated timeframe, members should contact CLEAR’s customer support for assistance. They can provide specific details about the cancellation and request an update on the refund status.