How to Return Furniture to Target In-Store or Online

Returning furniture to Target can seem complicated due to the size and nature of the items. Target has a clear return policy and offers various avenues to facilitate the process. This article provides a guide to navigating furniture returns at Target, outlining the necessary steps for a smooth experience.

Understanding Target’s Furniture Return Policy

Target’s general return policy allows furniture returns within 90 days of purchase for a full refund or exchange. Target RedCard users receive an additional 30 days, extending the period to 120 days. An even longer return window of up to one year is available for furniture from Target-owned brands, provided a receipt is presented.

Furniture should ideally be returned in new or like-new condition, preferably with its original packaging. Proof of purchase is generally required for a full refund to the original payment method. Valid forms of proof include the original receipt, packing slip, or the payment method used, such as a Target RedCard, credit card, or debit card, which allows Target to look up the transaction. The method of purchase, whether in-store or online via Target.com, can influence the available return options.

Preparing Your Furniture for Return

Before initiating a furniture return, locate your proof of purchase, such as a physical receipt, packing slip, or digital record. For purchases made with a linked payment method, Target team members can often look up transactions in-store, or you can access order history through the Target app or Target.com account. If the purchase was made online, confirmation emails or a return barcode from your Target profile can also serve as proof.

Next, carefully assess the condition of the furniture item. For larger furniture, disassembly may be necessary, and retaining the original packaging is highly recommended to protect the item during transit and facilitate the return process. While not strictly required for all returns, original packaging often helps ensure a smooth experience, especially for bulkier items.

Executing the Furniture Return

Once your furniture is prepared and you have the necessary proof of purchase, you can proceed with the return. For in-store returns, bring the disassembled furniture and your proof of purchase to the Guest Services desk. A team member will verify the purchase details and inspect the item’s condition. Refunds are typically processed to the original payment method used for the purchase, which can take a few business days to reflect, though cash or gift card refunds are often immediate.

For furniture purchased on Target.com, online and mail-in return options are available. You can initiate a return through your Target.com account or the guest return portal, which allows you to generate a prepaid return shipping label. For particularly large or heavy furniture items, such as those weighing over 150 pounds, Target may offer a scheduled carrier pickup service; you can contact Target.com Guest Services to determine eligibility and arrange this. It is important to disassemble and box the item, ensuring it is ready for the carrier at the designated pickup point. Once the return is received and processed, online refunds typically follow the same timeline as in-store refunds, depending on the original payment method.

If you do not have proof of purchase, Target may still accept the return, but the process differs. In such cases, a valid government-issued identification will be required. If the purchase cannot be verified, a merchandise return card may be issued for the item’s lowest selling price within a recent period, rather than a refund to the original payment method. This approach helps prevent potential fraud while still offering a resolution for customers.