How to Report a Cash App Scammer and What Steps to Take

Financial deception can occur on any digital payment platform, including Cash App. Reporting incidents is crucial for potential fund recovery and combating fraud. Understanding proper reporting procedures helps protect users and strengthens transaction security.

Information to Collect

Before initiating any formal report, gathering all pertinent details related to the scam is an important preparatory step. This comprehensive collection of information provides a clear picture of the incident and supports any subsequent investigations.

Begin by documenting the full transaction details, including the precise date, time, and the exact amount of money involved. If known, record the recipient’s Cash App tag, full name, or any other identifying information from their profile.

Collect all communications exchanged with the scammer. This includes screenshots of text messages, emails, social media interactions, or other digital conversations. Note any external contact information provided, such as phone numbers or email addresses.

Create a clear, chronological narrative of how the scam unfolded—for instance, through a fake invoice, a phishing link, or an impersonation attempt—to strengthen your report.

Reporting to Cash App Support

After compiling all relevant information, the next immediate step involves reporting the scam directly to Cash App support. The easiest way to initiate this process is through the Cash App mobile application.

Begin by tapping on your profile icon within the app and then selecting the “Support” option. From there, you should navigate to “Report a payment issue” and identify the specific transaction that was part of the scam.

Alternatively, you can locate the fraudulent transaction in your activity feed, tap on it, and then select the “…” (three dots) icon in the top right corner. From the options presented, choose “Report an Issue” and then specify “I was scammed.” The platform will guide you through prompts to input details about the incident, allowing you to describe what happened and attach any supporting evidence.

You should also consider reporting and blocking the scammer’s Cash App account directly from their profile to prevent further contact.

For users who prefer alternative communication methods, Cash App provides additional support channels. You can contact Cash App support by calling their dedicated phone line at 1-800-969-1940, typically available daily between 8 AM and 9:30 PM ET.

While immediate refunds are not guaranteed, Cash App reviews scam-related claims individually and can investigate the incident. After submission, you should receive an acknowledgment with a reference number, and Cash App aims to resolve complaints within a few business days, though complex cases may take longer.

Reporting to Law Enforcement and Regulators

Beyond reporting to Cash App, filing complaints with external authorities is an important step to help combat financial fraud and protect other consumers.

If you have experienced a financial loss, consider notifying your local police department. While recovery of funds through local police may vary, filing a police report is crucial for documenting the fraud and can be necessary for any potential legal or insurance claims.

For cybercrimes, including online scams, filing a complaint with the Internet Crime Complaint Center (IC3) is highly recommended. The IC3, a division of the FBI, serves as the central hub for reporting cyber-enabled crimes and helps compile data used in federal investigations.

You can submit a complaint online at ic3.gov, providing all the collected details about the scam and the perpetrator. It is important to include information on how the scammer contacted you and any identifying details, such as names, phone numbers, or email addresses.

Additionally, reporting the scam to the Federal Trade Commission (FTC) is important for tracking fraud trends and alerting the public. You can file a report at ReportFraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

The FTC uses these reports to build cases against scammers and to provide consumers with warnings about prevalent schemes.

Another avenue for reporting financial product or service issues is the Consumer Financial Protection Bureau (CFPB). The CFPB accepts complaints related to money transfers and other financial services, and they have taken enforcement actions against payment app operators, including Cash App, concerning their handling of fraud complaints.

You can submit a complaint through the CFPB’s website, providing key facts and supporting documents.