How to Get Money Back From an Xbox Purchase

It is possible to receive a refund for Xbox purchases made through the Microsoft Store, though specific conditions must be met for eligibility. This process primarily applies to digital content, including games, downloadable content (DLC), and subscriptions. Understanding the criteria and procedures for requesting a refund can help users navigate the system efficiently.

Understanding Xbox Refund Eligibility

Xbox digital purchases are generally eligible for a refund if requested within 14 days of the purchase date. For games, a significant amount of playtime, typically less than two hours, can affect eligibility.

Refunds generally apply to digital games, DLC, and bundles purchased directly from the Microsoft Store on Xbox, PC, or mobile devices. However, certain items are typically non-refundable, such as used in-game consumables, redeemed gift cards, or digital movies and TV shows. For subscriptions, a refund might be available within 30 days of the initial purchase or the most recent recurring bill payment, often limited to one request per subscription per Microsoft Account.

Preparing for Your Refund Request

Before initiating a refund request, it is helpful to gather specific information to streamline the process. You will need the Microsoft account email address associated with the purchase.

Locating the order number for the purchase is also important, as it helps identify the specific transaction you wish to refund. This number, along with the exact date of purchase, can typically be found within your Microsoft account’s order history.

Preparing a clear and concise reason for your refund request will also assist in the submission process.

Submitting Your Refund Request

To submit a refund request, begin by navigating to the official Xbox support page or your Microsoft account’s order history through a web browser. Locate the “Payment & Billing” section and then select “Order History.” Within your order history, find the specific game or content for which you seek a refund.

Eligible items will display a “Request a Refund” option next to them. Clicking “Request a Refund” will prompt you to select a reason from a dropdown menu and provide additional details about your request. After reviewing the information, submit the request, and you should receive a confirmation.

Tracking Your Refund and Receiving Funds

After submitting your refund request, Microsoft typically processes it within 72 hours, though it can take up to seven days for review and approval. You can monitor the status of your refund by revisiting your Microsoft account’s order history page, where the status will indicate whether it is pending, approved, or denied. An email notification will also be sent with updates on your request.

Once approved, the refund is generally issued back to the original payment method used for the purchase. The funds typically appear in your account within three to five business days after approval.

If the refund takes longer than expected, it is advisable to check your bank statements and then contact Xbox Support for further assistance.

Addressing Specific Refund Situations

Certain unique situations may require specific approaches when seeking a refund. For instance, if an unauthorized purchase occurred on your account, the standard refund request might need to be accompanied by additional reporting steps to address the security breach. Microsoft’s support channels can guide users through the appropriate procedures for such cases.

Accidental purchases, such as buying the wrong version of a game, often fall within the standard refund policy if they meet the time and playtime criteria. For content that does not function as expected or has significant technical issues, providing detailed information about the problem in your refund request can support your claim.

Refunds for gifted digital games are typically handled by the sender through their Microsoft Account Order History. Conversely, physical Xbox gift cards are generally non-refundable once purchased, and digital gift cards are only refundable if unredeemed within 14 days of purchase.