How to Get a Refund From Ticketmaster

Navigating the refund process for event tickets can seem complex. This article demystifies how to secure a refund from Ticketmaster. It covers refund eligibility, the steps for submitting a request, and how to monitor its status.

Eligibility for Refunds

Ticketmaster offers refunds for significant alterations or cancellations. If an event is canceled, refunds are processed automatically, covering the full ticket face value and fees. For postponed or rescheduled events, original tickets are valid for the new date, but a limited refund window is provided for those unable to attend.

Refunds are also granted for substantial event changes, including venue, date, time, or significant lineup alterations. The conditions for such changes are determined by the event organizer or artist. All refunds are issued to the original purchaser and processed back to the original payment method.

Ticketmaster does not offer refunds if the event proceeds as scheduled and a ticket holder changes their mind or cannot attend. Tickets purchased through non-affiliated resale markets are not eligible for refunds directly from Ticketmaster. Always consult the event’s terms and conditions and Ticketmaster’s purchase policy, as policies vary by event and organizer.

The Refund Request Process

To initiate a refund request, log into your Ticketmaster account using your purchase credentials. Navigate to the “My Tickets” or “My Events” section, which lists all your past and upcoming orders.

Locate the specific event order from your purchases. For canceled events or those offering a refund due to postponement or significant changes, a “Refund” button will be visible next to the order details. Clicking this guides you through confirming your request. The system may ask you to confirm your selection or acknowledge specific terms.

For canceled events, refunds are processed automatically. For postponed events with a refund window, manual action is required to opt for the refund instead of attending the new date. If an online refund option is not visible for an eligible event, check for specific refund windows from Ticketmaster or the event organizer. If clarification is needed, contact Ticketmaster customer support.

Checking Refund Status

Monitor your refund request’s progress through your Ticketmaster account. The status is visible in the “My Tickets” or “My Events” section, updating to show if the refund is pending, processed, or completed.

Ticketmaster advises allowing time for the refund to process and reflect on your financial statement. This typically takes 7 to 10 business days after Ticketmaster processes it. Exact timing varies by bank or credit card company.

A confirmation email will be sent once your refund is processed, confirming funds have been disbursed. If the refund has not appeared on your original payment method after the expected timeframe, first verify your bank or credit card statement. If still missing, contact Ticketmaster customer support with your order details.