How to Get a Goodwill Deletion From Your Credit Report

A goodwill deletion is a request made directly to a creditor to remove an accurate negative mark from your credit report. This differs from disputing an error, as a goodwill request acknowledges the information is correct but asks for its removal as a gesture of kindness. The primary benefit of a successful goodwill deletion is the potential to improve your credit score, as negative marks like late payments can significantly impact it. While creditors are not obligated to grant these requests, a well-reasoned and polite appeal can sometimes lead to a positive outcome.

Understanding Goodwill Deletions

Goodwill deletions are most likely to succeed in specific circumstances, typically involving an isolated late payment on an account with an otherwise strong payment history. Creditors are more inclined to consider these requests when the late payment is a rare occurrence, not indicative of a pattern of financial mismanagement. Factors that strengthen a goodwill request include a long-standing relationship with the creditor and a consistent record of on-time payments both before and after the incident.

A compelling reason for the late payment, such as a medical emergency, job loss, or other temporary financial hardship, can also make a request more persuasive. A goodwill deletion is a request for leniency, not a right, and creditors maintain the discretion to deny it. These requests are generally not suitable for severe derogatory marks like multiple late payments, charge-offs, collections, or bankruptcies, as these reflect more significant financial challenges. Creditors are legally obligated to report accurate information, so removing such marks is a discretionary act on their part.

Preparing Your Goodwill Request

Gathering specific account information is essential before initiating a goodwill request. You will need the account number, the precise date of the late payment, and the exact amount that was due. Clearly identifying the reason for the late payment is also crucial, as this forms the basis of your appeal.

Requests can typically be made either by writing a letter or by making a phone call. A written letter provides a tangible record of your communication, which can be beneficial for tracking purposes. A phone call might allow for immediate interaction and clarification with a representative.

When crafting your communication, whether written or verbal, a polite and respectful tone is paramount. Acknowledge responsibility for the late payment without making excuses, and briefly explain the circumstances that led to the missed payment. Highlight any positive payment history you have with the creditor, such as a long period of on-time payments.

Clearly state your request for a goodwill deletion, emphasizing that you seek the removal of the specific negative mark. Consider including proof of subsequent on-time payments to demonstrate improved financial habits.

Submitting and Tracking Your Request

Once your goodwill request is prepared, careful submission and diligent tracking are important. For letters, sending via certified mail with a return receipt requested provides proof of delivery, confirming the creditor received your communication. This method creates a verifiable paper trail, which can be helpful if follow-up is necessary. If opting for a phone call, ask to speak with a customer service representative, a supervisor, or a dedicated credit reporting department if one exists.

Maintaining detailed records of all communications is essential. This includes dates of contact, names of representatives spoken to, copies of any letters sent, and tracking numbers from certified mail. Keeping these records allows you to reference prior interactions and demonstrate persistence.

Creditors typically respond to goodwill requests within a few weeks to a month. If you do not receive a response within this period, a polite follow-up is appropriate. Possible outcomes include the creditor granting the request and removing the negative mark, the creditor denying the request, or receiving no response at all. Creditors are not compelled to act on goodwill requests.