How to Find Your Member Number for a Bank

A bank member number, often called a customer ID or user ID, uniquely identifies you within your financial institution. This number is distinct from your individual account numbers, such as those for checking or savings accounts. Many traditional banks, like credit unions, use a customer ID to identify clients. This identifier is useful for online banking, customer service, or helping staff locate your profile.

Reviewing Your Bank Documents

Your bank statements, whether physical or electronic, are a reliable source for finding your member number. This identifier is frequently located near your account number, often at the top or bottom of the statement, or within a dedicated personal information section. For electronic statements, log into your bank’s website or mobile application and navigate to the statements section to view recent documents.

Some initial banking documents or checkbooks might also contain this information. When you first opened your account, you likely received a welcome kit or introductory correspondence, which may include the member number. The first page of your checkbook might also display your customer ID alongside other account details.

Accessing Your Online Banking Portal

Your bank’s online banking portal or mobile application provides a convenient way to locate your member number. After logging into your account, navigate through sections like “Profile,” “Account Summary,” “Personal Information,” or “Settings” to find your details.

The member number might be displayed directly on your main account overview page, or in a “My Information” area. Some platforms hide this number for security, requiring a click to reveal it. If you cannot find it, look for a “Forgot Customer ID?” or “Forgot User ID?” link on the login page or in support sections for retrieval guidance.

Contacting Your Bank Directly

If self-service options fail, contact your bank directly to obtain your member number. You can reach them via customer service phone, secure messaging in your online portal, or by visiting a local branch. The phone number is typically on your debit or credit card, or the bank’s official website under “Contact Us.”

When you contact the bank, be prepared to verify your identity. The representative will ask for personal information like your full name, address, date of birth, and possibly the last few digits of your Social Security Number.

You may also be asked security questions, such as your mother’s maiden name or city of birth. Having your account number or other identifying details ready can help speed up verification. Clearly state you are looking for your “member number” or “customer ID.”