How to Find Your Chase Anniversary Date

An account anniversary date with Chase marks a specific point in time tied to your account’s opening. This date is important for understanding when certain benefits might reset, such as annual travel credits, bonus point accruals, or the timing of an annual fee assessment. Recognizing this date can help cardholders plan spending to maximize rewards or decide on retaining a card before an annual fee is charged.

Online and Mobile App Access

Locating your Chase account anniversary date often begins within the online banking portal or the mobile application. After logging into your Chase account on the website, navigate to the specific account. Within the account details section, look for “Account Open Date,” “Membership Since,” or a similar designation. This area typically provides the original date your account was established.

For credit cards, the “account anniversary year” is often explicitly defined within the card’s rewards program agreement, accessible through the online portal. This definition typically states that the anniversary year begins with your account open date and continues for each subsequent 12-month period. For example, some agreements specify that bonus points or credits are earned each “account anniversary year” based on this original open date. You might also find the annual fee charge date, which often falls on the first day of the month following your account’s opening month.

The Chase Mobile app provides a similar process for accessing this information directly from your smartphone or tablet. After logging into the app, select the specific account tile. Look for “Show details” or “Account details,” which should reveal key information.

Additionally, the app allows you to access past statements, which can contain the account opening date. To do this, tap on three dots or a similar icon associated with your account, then select “See statements.” Reviewing the earliest digital statements can provide the precise opening date or indicate when an annual fee was first assessed. Searching for “ANNUAL MEMBERSHIP FEE” within your transactions on the app or website can also reveal the billing date, which is closely tied to your anniversary.

Direct Communication with Chase

When digital methods do not yield the necessary information, directly contacting Chase customer service provides another avenue for determining your account anniversary date. For credit card inquiries, you can reach customer service by calling the number on the back of your card, or by using 1-800-432-3117. For banking accounts, call 1-800-935-9935. When calling, be prepared to verify your identity by providing personal details like your account number, Social Security number, or by answering security questions. Clearly state that you are seeking your account’s anniversary date or original opening date.

Alternatively, Chase offers a secure messaging feature within both its online portal and mobile application, allowing for written communication with customer service representatives. To access this feature, log in to your account and locate the “Secure messages” section, often found under a profile icon or a three-line menu. You will be prompted to select a topic for your inquiry; choose one that best fits your request, such as “Account Inquiry.”

Compose your message, clearly stating your request for the account anniversary date and specifying which account it pertains to if you have multiple. Secure messages offer a documented record of your communication and are generally responded to within 48 hours. This method allows for a detailed explanation of your needs without the immediate time constraints of a phone call.

Reviewing Account Documents

Account documents, physical or digital, can help identify your Chase account anniversary date. Monthly statements are a primary source. The “Account Summary” box, typically on the first page, often lists “opening/closing date” or similar terms. The closing date marks the end of a billing cycle, and the very first statement usually reflects the account’s original opening date.

Beyond monthly statements, the initial welcome letter or cardholder agreement are valuable resources. These documents frequently contain an “account open date” or “issue date,” establishing the beginning of your account relationship. For certain credit cards, the terms defining the “account anniversary year” are explicitly outlined, often linking it directly to the original account open date.

If you receive paper statements, reviewing your oldest one can quickly provide this detail. For digital statements, access an archive through your online banking portal or the mobile app, usually under “Statements & Documents.” Examine the earliest available statement for precise account opening details or the date the first annual fee was posted, which often falls in the month following the account’s opening.