How to Cancel or Change a St. Jude Donation

St. Jude Children’s Research Hospital plays a significant role in advancing cures and prevention methods for pediatric catastrophic diseases through dedicated research and treatment. The organization operates with a commitment that no child is denied treatment based on their family’s ability to pay, race, or religion. For donors who may need to adjust their contributions, understanding the proper procedures to cancel or change a donation is straightforward.

Information Needed to Cancel

Before initiating a request to cancel or modify a St. Jude donation, gathering specific information is important for a smooth process. You will need the full name and address used when the donation was originally made, along with the associated phone number and email address.

Details about the donation itself are also necessary to identify your specific contribution. This includes whether it was a one-time or recurring donation, the exact amount, and the date of your last contribution. Information regarding the payment method, such as the type of credit card used and its last four digits, or relevant bank account details if applicable, will be requested. If you received a donor ID or account number, typically found on donation receipts or confirmation emails, this will further expedite the process.

Methods for Cancellation

Once you have compiled all the necessary donor and donation information, you can proceed with the cancellation or modification through various channels. The most direct method is often a phone call to St. Jude’s donor services. You can reach them directly at (800) 822-6344. During the call, clearly state your intention to cancel or change your donation and be prepared to provide the gathered details when prompted by the representative. It is advisable to request a confirmation number or email verifying the cancellation for your records.

St. Jude also offers an online “My Supporter Account” portal, which provides a convenient way to manage your donations. Through this portal, you can log in or create an account to view your giving history and manage recurring donations directly. The online system allows you to input the required information into designated fields to submit a request or adjust your donation settings.

For those who prefer written communication, you can contact St. Jude via email or mail. The general email address for donor inquiries is [email protected]. When sending an email, include all the previously mentioned donor and donation details to ensure your request can be processed. Alternatively, you can send a letter to their mailing address at 501 St. Jude Place, Memphis, TN 38105. Be aware that response times for email and mail may be longer compared to phone inquiries. After a successful cancellation, you should expect to receive a confirmation, and any future charges for recurring donations will cease.