Can You Return Gift Cards and Get Your Money Back?

Consumers often wonder about returning gift cards for a refund. The process is not always straightforward or guaranteed. Receiving money back depends on various factors, making it a complex issue without a universal answer.

Understanding Return Policies

Generally, gift cards are considered non-refundable once purchased, but exceptions exist based on circumstances and regulations. The store or brand’s policy primarily determines return eligibility. Many retailers explicitly state gift cards are non-refundable and cannot be redeemed for cash unless legally mandated.

The type of gift card influences return eligibility. Closed-loop gift cards, specific to a single retailer or affiliated stores, are subject to the merchant’s return policies. Conversely, open-loop gift cards, like Visa, Mastercard, or American Express, are general-purpose cards usable at any merchant accepting the network. These open-loop cards are rarely returnable to the issuer once purchased and activated.

Proof of purchase is a requirement for any potential return. A valid receipt or an order confirmation for online purchases documents the transaction and offers the best chance for a return. Without this proof, retailers are unlikely to process a return due to fraud concerns. The card’s status—whether unused, partially used, or expired—also affects returnability. Many policies require the card to be unused for consideration.

The location where the gift card was purchased also plays a role. Cards bought directly from a retailer, in-store or online, typically fall under the retailer’s return policy. However, gift cards acquired through third-party resellers often have stricter return conditions.

To determine terms, check the physical gift card, the retailer’s website, or contact customer service. Federal law, such as the CARD Act, provides protections for gift cards, requiring them to be valid for at least five years and limiting dormancy fees. This law does not explicitly mandate that issuers provide refunds.

Steps to Return a Gift Card

Once you have reviewed the applicable terms and conditions and determined that your gift card might be eligible for a return, gather all necessary items. You should have the physical gift card itself, the original purchase receipt, and a valid form of identification readily available. The receipt is particularly important as it validates the purchase and often contains crucial transaction details.

The method for initiating a return depends on the retailer. For in-store purchases, visiting the customer service desk at the original purchase location is the first course of action. For online purchases or if an in-store visit is not feasible, contacting the retailer’s customer service via phone or exploring online return portals for digital cards may be appropriate. Some retailers, like Amazon, have dedicated return processes for gift cards, though their policies often state non-refundability except where legally required.

When you contact the retailer, clearly state your request to return the gift card and provide all the gathered information. Be prepared for potential outcomes, as even if a return is accepted, the refund might not be in the form of cash. Depending on the retailer’s policy, the refund could be issued as store credit, a different gift card, or a credit to the original payment method used for the purchase. While a cash refund is rare, some states do have laws requiring cash redemption for small remaining balances on gift cards, typically under $10.