Can You Dispute an ATM Withdrawal? Here’s How

An ATM withdrawal dispute arises when a transaction at an Automated Teller Machine (ATM) results in an issue, such as money not being dispensed or an incorrect amount being debited, despite the transaction appearing on your account. Understanding how to navigate this process is important for protecting your funds. Prompt action is a significant step in resolving such discrepancies.

Situations Allowing for an ATM Withdrawal Dispute

Unauthorized withdrawals are a common reason for disputes, occurring when funds are taken without permission, often due to a stolen card or fraudulent activity like card skimming. Machine malfunctions or errors also lead to disputes, such as when the ATM dispenses less cash than requested, or no cash, despite your account being debited. You can also dispute if your account is debited for an incorrect amount or if the same transaction appears multiple times.

Preparing Your Dispute Claim

Before contacting your bank, gather all relevant information and documentation. You will need precise transaction details, including the date, time, amount, and ATM location (with ID number if available).

Have your bank account and card numbers ready. Prepare a clear written description of the error or unauthorized activity.

Supporting documentation, such as bank statements and ATM receipts, will strengthen your claim. If theft or fraud is involved, include a police report number.

Steps to File an ATM Withdrawal Dispute

After gathering information, initiate the dispute process with your bank. Contact them via a fraud hotline, online portal, or local branch. Provide all prepared details: transaction specifics, account information, and a clear explanation. Obtain a reference or claim number for your dispute; this unique identifier allows tracking and serves as a record. Keeping a personal log of interactions, including dates, times, and names, can also be beneficial.

Bank Investigation and Resolution

After filing your dispute, your bank will investigate the claim. This investigation period typically takes several business days, often ranging from 10 to 45 calendar days, depending on the case’s complexity.

During this time, the bank may issue a provisional credit for the disputed amount, allowing you access to funds. This credit is temporary and can be reversed if the investigation concludes the dispute is invalid.

The bank will communicate updates and may request additional information. Once complete, the bank will inform you of its final resolution, which may result in the credit becoming permanent or being reversed with an explanation.